Refund policy
At MADÉ, every box is freshly baked to order for your chosen collection date. Because our madeleines are made fresh and perishable, the following terms apply to online orders.
Payment. All online orders are paid in full at checkout, in Hong Kong Dollars (HKD).
Click & collect only. Online orders are collected at our boutique — G/F, 54 Lyndhurst Terrace, Central, Hong Kong. Choose your collection date at checkout, from the next day onward, and collect during opening hours, 11:00–20:00. We do not ship online orders.
Cancellations & refunds
Changed your plans? Email us at hello@made-frenchmadeleines.com and we will refund you in full, provided we hear from you in time:
Orders under 60 madeleines — by 11:00 the day before your collection date.
Orders of 60 madeleines or more, including the Pyramid of 72 — by 11:00 two days before.
Larger orders mean a dedicated batch of batter and a slot in our pastry chefs’ schedule, which is why we need a little more notice.
Later than that? We cannot refund, but tell us anyway. Where quality allows, we will keep your box for you the following day.
If you do not collect on your chosen day, your order is held until closing and cannot be refunded afterwards.
To cancel, email hello@made-frenchmadeleines.com with your order number.
Something wrong with your order? Please tell our team at collection — we will make it right on the spot.
Refunds. Approved refunds are issued to the original payment method within 30 days.
As freshly baked, perishable food items, our products are not eligible for change-of-mind returns once collected.
Cancellation deadlines are calculated in Hong Kong time, from our 11:00 opening on the relevant day.
This policy does not affect your statutory rights under the Sale of Goods Ordinance (Cap. 26): if a product is defective or not as described, you remain entitled to a remedy.